Returns & Refund Policy
If you are not 100% satisfied with your purchase from Seliga Shoes you can return your unworn/unused item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging. The original box/packaging must also be wrapped in a bag/box.) Merchandise returned worn will not qualify for a refund. A 10% restocking fee will apply if the original packaging is missing or if shipping label/tape is stuck to original manufacturers packaging.
If you have any questions about our return policy, or have received defective, damaged or incorrect merchandise, please contact us at email@example.com.
Please do not send your purchase back to the manufacturer.
Make sure the merchandise is in its original packaging, (e.g., shoebox), and place it in a shipping box. Attach the label to the sealed box.
It may take up to 10 business days for your return to reach our store. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
When requesting a return, please leave us a note of the product/size/color you are exchanging for or send us an email. If the product is available, we will ship the new product out when your return is received. Charges may apply or refund may be due if the new product is of greater/lesser value.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.