FAQ

Welcome to the Seliga Shoes Help Page

We’ve made it easy to find the information you need.

Order Processing and Shipping

  • When will my order be shipped?
    Orders placed Monday through Saturday before 9:00 am CST will ship the same day. Orders placed after 9:00 am CST will ship the next business day. You will receive a shipping confirmation email once your order is on its way.

  • How can I check the status of my order?
    Once your order has shipped, you will receive a shipment confirmation email that includes tracking information. Please allow up to 48 hours for tracking details to update.

Payment and Billing

  • Will my credit card be charged immediately?
    Yes, your credit card will be charged at the time of purchase. Any adjustments or cancellations will be refunded immediately. It may take 3-5 business days for the refund to appear on your account.

  • What payment options do you accept?
    We accept American Express, Apple Pay, Discover, Facebook Pay, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, and Visa through Shopify Payments. We also accept cash in-store.

Security and Privacy

  • Is ordering online secure?
    Yes, we use Secure Socket Layer (SSL) encryption to protect your data during all transactions.

  • Is my personal information safe?
    Yes, we have robust security measures in place to ensure your personal and payment information is safe from unauthorized access. For more details, visit our Privacy Policy.

Shipping Information

  • Do you ship to PO boxes?
    Yes, we ship to PO boxes.

  • Can I pick up my order in-store?
    Yes, we offer free in-store and curbside pickup. Simply select "Local Pickup" at checkout, and your order will be ready within 1 business day.

Returns and Exchanges

  • What is your return policy?
    At Seliga Shoes, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return process. You can return unworn and unused items in their original packaging within 30 days of purchase for a full refund. Click here to start your return.

    For more details, including free returns, return instructions, and processing times, please refer to our Return Policy.

  • Do you offer exchanges?
    To request an exchange, use our return portal to select the size or style you'd like. If the item is available, we’ll ship the new item once we receive your return.

Foot Health and Orthotics

  • Can foot issues cause pain in other areas like the knees or back?
    Yes. Misalignment in your feet can affect your entire body. Properly fitted shoes and orthotics can help relieve pressure on your knees, hips, and back by improving overall alignment.

  • What common foot problems can the right shoes and orthotics help with?
    Conditions such as Plantar Fasciitis, Achilles Tendonitis, flat feet, and more can often be alleviated with custom-fitted shoes and orthotics.

Certified Pedorthist Services

  • What is a Certified Pedorthist?
    A Certified Pedorthist specializes in footwear and supportive devices to address foot and lower limb issues. Our pedorthist, Dave, is available Tuesday-Saturday from 9 am to 6 pm. Call 314-961-0110 for appointments.

Location and Contact Information

  • Where are you located?
    We are located at 2530 S. Brentwood Blvd., Brentwood, MO 63144, just 1 mile south of Highway 40/64.

  • How do I contact Seliga Shoes?

Other FAQs

  • Do I need an appointment to visit the store?
    No appointment is needed to visit.

  • Can I buy a gift card online?
    Yes, gift cards can be purchased online and used both online and in-store. Purchase a gift card here.

  • Do you charge sales tax?
    Sales tax is applied to orders shipped to states where required by law and will be displayed at checkout.

Accessibility

We are committed to making our website accessible to everyone. If you encounter any issues, please contact us at 314-961-0110 or email hello@seligashoes.com with "Disabled Access" in the subject line, and we will assist you.