*Please note to use our pre-paid labels, shipments must be sent from the United States.
If you are not 100% satisfied with your purchase from Seliga Shoes you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging. The original box/packaging must also be wrapped in a bag/box.) Merchandise returned worn or without the original packaging/tags still attached may not qualify for a refund.
Please do not send your purchase back to the manufacturer.
If you would rather receive your label via email, simply let us know by email or phone. We will gladly send it to you right away. If for any reason you are unable to print out a label, we would be happy to have the label mailed out to you.
Make sure the merchandise is in its original packaging, (e.g., shoebox), and place it in a shipping box. Attach the label to the sealed box.
You may drop off your return at any USPS shipping location or give it to your postman. To find the nearest authorized shipping location, please visit www.usps.com.
It may take 4-5 business days for your return to reach our store. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Unfortunately, at this time, we do not offer exchanges for different sizes, colors, or items. If you need a different size, color, or item, please return your item(s) and place a new order on our website. If you are located in St. Louis, you may be able to return or exchange your product(s) in store.
There are certain situations where only partial refunds are granted:
*Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
*Any item that is returned more than 30 days after delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.