Welcome to our help page. We've listened to your feedback and have made it easy to find the information you're looking for.
When will my order be shipped?
If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 2:00pm CST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped.
What's the status of my order? How do I track my order?
Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
Will my credit card be charged immediately?
Your credit card will be charged at the time your order is placed. If any adjustment or cancellation takes place against your order, a refund will be issued immediately and will take 3-5 days to be posted back to your credit card.
What are my payment options?
We accept Visa, Mastercard, Amex and PayPal.
Are purchases on this website really tax free?
We currently only collect sales tax in Missouri.
Is ordering over the internet secure?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
Do you ship to PO boxes?
Yes, we do ship to PO boxes.
What is your return/exchange policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unworn, unused or defective merchandise may be returned within 30 days after purchase for an exchange or refund. Merchandise received after 30 days will only be accepted at our discretion for an online store credit.
We will only refund shipping charges if we sent the wrong item or the item sent was defective.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Is my personal and credit card information safe on your website?
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
Do I need to make an appointment to come in?
You do not need an appointment to come in and try on shoes, we always have experienced shoe fitters available.
You do need an appointment if you have been given a prescription by your doctor for something specific, such as; diabetic shoes, custom orthotics, shoe modifications or if you need to consult with one of our Certified Pedorthists.
Can I come in to pick up my new orthotics without an appointment?
No. You must make an appointment for the final fitting. Your Pedorthist will make any necessary adjustments and trim your new orthotics to fit into your existing shoes or into the new footwear you have selected. Then your Pedorthist will do the final fitting. It is important to have the shoes, socks and new orthotics fit together at this time.
Can my knees, hips, and back really hurt just because of my feet?
Yes! If your feet are not adequately supported, your whole body can be out of alignment. With properly fit shoes and orthotics, your feet will be balanced, your body weight will be more evenly distributed and your whole body will be in better alignment. When your whole body is in better alignment, there is less pressure on your knees, hips, and back.
What common foot problems can be relieved with the correct shoes and orthotics?
Plantar Fasciitis, Achilles Tendonitis, Corns, Metatarsalgia, Sesamoiditis, Ankle Sprains, Flat Feet, Neuroma, Nerve Problems, Arch Pain, Heel Pain, Pronation, Top of the Foot Pain, Bunions, Knee Pain, Shin Pain and Toe Pain. Proper custom fitted shoes and orthotics may reduce or even relieve these conditions of shock and imbalance. Since your feet are your foundation, shoes and orthotics are designed to provide stable alignment and improve posture of the entire body.
What is a Certified Pedorthist?
Pedorthist is the title of a health care professional who specializes in the use of footwear and supportive devices to address conditions which affect the feet and lower limbs. They are trained in the assessment of lower limb anatomy and biomechanics, and the appropriate use of corrective footwear. “Certified Pedorthist” is a title used by both the College of Pedorthics of Canada as well as the American Board for Certification in Orthotics, Prosthetics and Pedorthics (ABC).
Where exactly are you located?
We are at 2530 S. Brentwood Blvd., one mile south of Highway 40/64 and the Galleria, 2 blocks north of Manchester on the east side of Brentwood.