FAQ

Do I need an Appointment to come in?

You do not need an appointment to come in and try on shoes, we always have experienced therapeutic shoe fitters available.

You do need an appointment if you have been given a prescription by your doctor for something specific, such as Diabetic shoes, Custom Orthotics or Shoes, Shoe Modifications or if you need to consult with one of our Certified Pedorthists.

Can I come in to pick up my new orthotics without an appointment?

No. You must make an appointment for the final fitting. Your Pedorthist will make any necessary adjustments and trim your new orthotics to fit into your existing shoes or into the new footwear you have selected. Then your Pedorthist will do the final fitting; it is important to have the shoes, socks and new orthotic fit together at this time.

Can my knees, hips, and back really hurt just because of my feet?

Yes! If your feet aren’t adequately supported, your whole body can be out of alignment. With properly fit shoes and orthotics from Seliga, your feet will be balanced, your body weight will be more evenly distributed and your whole body will be in better alignment. When your whole body is in better alignment, there is less pressure on your knees, hips, and back.

Do you ship internationally?

At this moment we do not ship internationally. This may change in the near future. Please check with us again. Thank you for your interest. 

Does insurance pay for custom orthotics?

Custom orthotics do require a prescription from your doctor. A specific diagnosis will also help with insurance reimbursement. Coverage on custom orthotics does vary from company to company. Your particular policy will determine if you have coverage for custom orthotics which falls under the Durable Medical Equipment category. You may need to call your company to find out if you have specific coverage. Please note that we will be happy to supply your insurance company with billing or coding documentation to assist you in getting your orthotics covered by your insurance policy. However, Seliga is not a preferred provider for insurance at this time.

How do I measure the size of my feet?

You can measure your own feet by following these instructions:

1. Find a blank sheet of paper and a hard flat surface.

2. Place your foot on the paper, including the socks you are wearing.

3. Get a pen and hold it vertically and not at an angle.

4. Then you need to place a mark at the end of your big toe and heel.

5. Then you can also leave marks at the widest part of your feet, if your concerned with exact width measurement.

6. Get a ruler and extend the marks for the big toe and heel.

UK Size Chart Mens in Centimeters (heel to toe)

4 -------------- 22.4
5 -------------- 23.3
6 -------------- 24
7 -------------- 25
8 -------------- 25.8
9 -------------- 26.5
10 -------------- 27.5
11 -------------- 28.4
12 -------------- 29.2
13 -------------- 30.1

UK Women's Shoe Size Inches (heel to toe)

3 -------------- 8.69 inches
3.5 ----------- 8.8
4 ---------------- 9
4.5 -------------- 9.1
5 -------------- 9.3
5.5 -------------- 9.5
6 -------------- 9.6
6.5 -------------- 9.8
7 -------------- 10
7.5 -------------- 10.1
8 -------------- 10.3
8.5 -------------- 10.5

The UK size chart is measured in hands and barleycorns. One hand equals four inches. Men's and ladies have different scales. In Europe they generally measure in Paris Points, with each point or unit equal to two-thirds of a centimeter.

However, each manufacturer does slightly vary. Therefore measuring your feet is never an exact science. Most sizing experts would agree that buying shoes online is difficult. The majority of major brands do not stick to exact sizing regulations and this can make buying online a lottery.

Below you can click to enlarge a shoe size chart created so you can print it off at home. Please use a ruler to make sure the image in inches is to scale. It's been tested on a couple of computers but may not print to scale for everyone.

How long will it take to fabricate my custom orthotics?

After your consultation and casting, our in-house lab will have your orthotics ready in ten to fourteen business days. However, for a small fee our Pedorthic lab can rush your order according to you needs. You may discuss all your needs with your pedorthist during your consultation.

How long will my foot orthotics last?

Usually 12-18 months. However, a rigid/ functional orthosis can last much longer, sometimes for several years. It is important to be reassessed or possibly recasted after a 3-5 year period due to the natural changes that occur in your feet.

I have pain in the balls of my feet when I walk a lot.

Metatarsalgia is the general term for pain in the balls of your feet. It is caused by excessive pressure on the metatarsal heads. A doctor should examine your foot to find the exact cause of your pain if it is severe enough. If it is less severe than you can generally find relief through proper footwear with good support and biomechanically designed soles, such as most well made running or walking shoes. Shoes with more toe room and orthotics with metatarsal support can also help redistribute some of the pressure and reduce pain. Metatarsal cushions or pads can also help.

For more information about, see our Metatarsalgia page.

If I use orthotics, will I become dependent on them?

No. Orthotics simply allow the muscles, tendons and bones of the feet and lower legs to funtion at their highest potential.

Is parking ever a problem at your store?

No, there is plenty of free parking right out front. We are also wheelchair accessible.

Is Seliga Shoes just a shoe store?

No. Seliga Shoes is a full-service pedorthic facility. In fact, our staff is highly trained as Certified Pedorthists and Therapeutic Shoe Fitters. Our professionals use advanced assessment technology, fabricate individualized, authentic custom-made orthotics on-site, accommodate patients with same-day modifications, and provide footwear that delivers comfort and style.

My heels hurt when I rest and get out of bed in the morning?

If your pain is chronic, we always recommend you see your doctor. In general, however, Heel Pain Syndrome (HPS) or Plantar Fasciitis (PF) is an over-stressed and inflamed very tough connective tissue on the bottom of your foot (Inflammation of the Plantar Fascia). It connects the heel to the ball of your foot and is very important part of your foot’s supportive structure. Sometimes a Heel Spur can be associated with this very painful condition. Conservative management such as stretching, icing, proper off the shelf or custom orthotics, cushioning and more supportive footwear can help alleviate your pain.

 

For more information, see our Plantar Fasciitis page

What are the size equivalents in US, Euro, UK and Japanese?

The sizing regulations for shoes varies for Japan, Europe, the UK and USA. Below is printed a size converter for your convenience. The conversion charts do slightly vary for European sizing. Therefore it's difficult to provide 100% accurate data.

Mens

 

 

UK


5.5

6.5

7.5

8.5

9.5
10
10.5
11 
12 
13 
14 
15 
16

US

5.5
6
6.5
7
7.5
8
8.5
9
9.5
10
10.5
11
11.5
12.5
13.5
14.5
15.5
16.5

Euro

38
38.7
39.3
40
40.5
41
42
42.5
43
44
44.5
45
46
47
48
49
50
51

Japanese

24
24.5
25
25.5
26
26.5
27
27.5
28
28.5
29
29.5
30
31
32
33
34
35

 

 

Womens

 

UK

2
2.5
3
3.5
4
4.5
5
5.5
6
6.5
7
7.5
8

US

4
4.5
5
5.5
6
6.5
7
7.5
8
8.5
9
9.5
10

Euro

35 
35.5
36
36.5
37
37.5
38
38.5
39
39.5
40
40.5
41

Japanese

 21
21.5
22
22.5
23
23.5
24
24.5
25
25.5
26
26.5
27

What common foot problems can be relieved with shoes & orthotics?

Plantar fasciitis, Achilles Tendonitis, Corns, Metatarsalgia, Sesamoiditis, Ankle Sprains, Flat Feet, Neuroma, Nerve Problems, Arch Pain, Heel Pain, Pronation, Top of the Foot Pain, Bunions, Knee Pain, Shin Pain and Toe Pain . Proper custom fitted shoes and orthotic arch supports may reduce or even relieve these conditions of shock and imbalance. Since the foot is your foundation, shoes and orthotic arch supports are designed to provide stable alignment and improve posture of the entire body.

What is a Pedorthist?

Pedorthist is the title of a health care professional who specializes in the use of footwear and supportive devices to address conditions which affect the feet and lower limbs. They are trained in the assessment of lower limb anatomy and biomechanics, and the appropriate use of corrective footware - including shoes, shoe modifications, foot orthoses and other pedorthic devises. “Certified Pedorthist” is a title used by both the College of Pedorthics of Canada as well as the American Board for Certification in Orthotics, Prosthetics and Pedorthics (ABC).

Learn more about our staff pedorthists.

What is a stress fracture?

A stress fracture is a small crack in the foot or weight-bearing bones which usually develops from overuse, high impact sports or long-distance running. When a muscle is tired, it is no longer able to absorb the shock of repetition and the stress is transferred to the bone. This create small stress fractures and cracks.

What Is Plantar Fasciitis?

Plantar fasciitis is inflammation of tissue on the bottom of the foot where the arch meets the heel. The bottom of the foot is the plantar surface, the fascia is a type of ligament that attaches from the heel to the ball of the foot. When bearing weight, an unbalanced foot creates tension and pain at the attachment of the fascia on the heel bone. Custom orthotics from Seliga Pedorthic Center cup the heel, support the arch, and relieve tension, allowing the person to resume normal activities.

What is pronation and supination?

When we walk, the foot pronates (rolls inward) on contact to adapt to the supporting surface and supinates (rolls outward) as the arch rises during propulsion. As the foot pronates, the joints become loose and adaptable. As the foot supinates, the joints become rigid and stable for leverage.

Excessive pronation may flatten the foot, causing imbalance of the foot, leg and entire body, resulting pain in the foot around the arch, inner ankle, shin, knee, hip and low back. Orthotics are designed to prevent excessive pronation and relieve these problems. If the foot remains supinated and rigid during gait it does not accept shock, which can be accommodated with posting.

What is the definition of orthotics?

Orthotics (Greek: Ορθός, ortho, "to straighten" or "align") is a specialty within the medical field concerned with the design, manufacture and application of orthoses. An orthosis (plural: orthoses) is "an externally applied device used to modify the structural and functional characteristics of the neuromuscular and skeletal system" [1]. An orthosis may be used to:

  • Control, guide, limit and/or immobilize an extremity, joint or body segment for a particular reason
  • To restrict movement in a given direction
  • To assist movement generally
  • To reduce weight bearing forces for a particular purpose
  • To aid rehabilitation from fractures after the removal of a cast
  • To otherwise correct the shape and/or function of the body, to provide easier movement capability or reduce pain

What is the difference between orthotics and arch supports?

An “orthotic” (orthosis, -es) is a correcting or straightening device to treat a specific foot condition or deformity. An orthotic device is custom-made according to an individual model of the foot by medical professionals such as podiatrists, physical therapists, and certified pedorthists according to a prescription in order to provide stability or cushioning and to prevent abnormal motions. Seliga orthotics are custom made on-site to help align the four major arches of the foot. These supports align the ideal foot structure rather than support the individual imbalance. Feet come in diferrent shapes and sizes and each foot is individually fit so that the orthosis provides the necessary comfort, balance, and support for each foot.

What is your return policy?

FOR ONLINE ORDERS

  • We will accept returns of unworn, re-sellable, regular price merchandise for exchange or refund, when received by us within fifteen (15) days of the original shipping date to you. 
  • All Returns must be pre-authorized. 
  • Authorization is available by e-mail or by telephone. 
  • Merchandise with manufacturing defects will be replaced or refunded at our option. 
  • Freight must be paid, and the merchandise in the original packaging materials. 
  • No freight charges are refundable. 
  • Products on SALE or part of a promotion are final unless for exceptional circumstances. 
  • For US Customers: on returnable shipping package, please print clearly.

FOR STORE PURCHASES: EXCHANGES OR STORE CREDIT ONLY.
  • Goods Sold at Current Price: No Refunding. 
  • Exchange with the invoice in 10 days only, if the goods were not worn. 
  • Goods Sold on Sale or Special Price: No Refunding. 
  • The prices of the 'Goods on Sale' are for a final sale.


Where exactly are you located?

We are at 2530 S. Brentwood Blvd., one mile south of Highway 40/64 and the Galleria, 2 blocks north of Manchester on the east side of Brentwood. 

Who we can help?

  • People interested in preventative health.
  • Baby Boomers, as their feet tend to expand and broaden with age.
  • Athletes who put extra demands on their feet.
  • Pregnant women whose feet are affected by weight gain.
  • People with both high and low arches.
  • Anyone experiencing foot pain.
  • People who stand or are active on their feet for a significant portion of the day.
  • Why do I need orthotics?

    Imbalances of the bones of the feet can result in abnormal foot motion (over pronation). This can impair foot function which can result in abnormal rotation of the legs and sometimes affects the knees, hips and back. If we combine these tremendous forces with the need for precise balance, we can see how small structural changes in the foot can make significant differences. Orthotics help to improve those structural changes. 

    Will my new custom orthotics fit in all of my shoes?

    It is possible. Some of your old shoes may work with your new orthotics. They must have removable insoles and fit well. When you pick up your custom orthotics we recommend you bring a few pairs of shoes with you so we can trim the orthotic to fit the most pairs of your shoes. We recommend getting at least one new pair of shoes to go with your new orthotics so that you have one pair of shoes that shapes precisely to your new orthotics. Your older footwear has already formed to your feet and may have imbalances. As a child, you may been told not to wear someone elses shoes for this reason. About 90% of Americans wear their shoes too small (short and/or narrow) and will need to be refitted with the orthotic. In short, if you are investing in new orthotics, it is a good Idea to get new footwear. Also, be sure to bring your favorite socks, this will make a slight difference in the fit of you shoes.


    Not getting the answer? Contact us.